Privacy Policy

1. Introduction

Luna Creatives Private Limited (“we”, “our”, “us”) operates a social media monitoring and analytics platform (the “Service”). This Privacy Policy explains how we collect, use, store, and protect information when users access and use our platform.

Our platform enables organizations to connect their social media accounts (such as Facebook, Instagram, X, and YouTube) to monitor performance, engagement, and audience insights.

2. Information We Collect

2.1 Account Information

When you register or use our platform, we may collect:

• Name
• Email address
• Phone number (optional)
• Organization details

2.2 Social Media Data (User Authorized Only)

When you connect your social media accounts, we may collect:

• Profile information (name, ID, profile image)
• Page or account metadata
• Posts and content published by the connected account
• Engagement metrics (likes, shares, comments, views)
• Comments and replies on your posts
• Follower/subscriber counts

Important:
We only access data from accounts that you explicitly authorize via official platform authentication (OAuth). We do not access private data without permission.

2.3 Usage Data

We may collect:

• Login timestamps
• IP address
• Device/browser information
• Interaction logs within the platform

3. How We Use Your Information

We use collected data to:

• Provide analytics and insights on social media performance
• Display engagement trends and dashboards
• Perform sentiment analysis and keyword analysis
• Generate reports and alerts
• Improve system performance and features
• Ensure platform security and prevent misuse

We do not sell your data to third parties.

4. Data Storage and Security

• Data is stored on secure servers with restricted access
• Sensitive credentials and tokens are encrypted
• We implement industry-standard security measures
• Access to data is limited to authorized personnel only

5. Data Sharing and Disclosure

We do not sell or rent personal data.

We may share data only in the following cases:

• With your explicit consent
• To comply with legal obligations
• To protect rights, security, or prevent fraud
• With trusted infrastructure/service providers (e.g., cloud hosting) under strict confidentiality

6. Third-Party Platforms

Our Service integrates with third-party platforms such as:

• Facebook (Meta)
• Instagram
• X (Twitter)
• YouTube

Your use of these platforms is also governed by their respective privacy policies and terms.

We access data only through official APIs and within permitted scopes.

7. Data Retention

We retain data only as long as necessary to:

• Provide services
• Comply with legal obligations
• Resolve disputes

Users may request deletion of their data at any time.

8. Data Deletion

Users can request deletion of their data by:

• Emailing: support@lunainfotech.com
• Or using the in-app deletion request (if available)

Upon request:

• We will delete or anonymize your data within a reasonable timeframe
• Tokens and connected accounts will be revoked

9. User Rights

You have the right to:

• Access your data
• Update or correct your data
• Request deletion of your data
• Disconnect social media accounts

10. Children’s Privacy

Our services are not intended for individuals under the age of 13. We do not knowingly collect data from children.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.

12. Contact Us

If you have any questions or concerns, contact us:

Luna Creatives Private Limited (Luna Infotech)
Email: support@lunainfotech.com
Website: https://lunainfotech.com

13. Compliance Statement

This application complies with:

• Meta (Facebook) Platform Policies
• Data protection and privacy best practices
• OAuth-based secure access mechanisms

We only collect and process data necessary for providing analytics and insights to authorized users.